C. Melih Şamlı, Managing Partner of Diem Architecture, which was established in 1998, says that they aim to maximize customer satisfaction with the "hybrid workplace model application" in the new period.
"If you take good care of your employees, they will also take good care of your customers."
C. Melih Şamlı, Founding Partner and General Manager of DIEM, a member of Studio Alliance Union, emphasized that Diem is a solution partner in all conditions, and that they aim to maximize customer satisfaction with hybrid workplace model applications in the new period. Stating that the most important factor in Diem's success is 23 years of corporate culture, C. Melih Şamlı mentioned how they created satisfaction models, but primarily for their own employees rather than their customers.
Underlining that the 3 major priorities in the new period are professional service, institutional development and satisfaction, C. Melih Şamlı announced that they developed the PUZZLE workplace model with the unpredictable global epidemic and how well this model is working right now.
3 PRIORITIES OF THE NEW ERA
Professional Service: As Diem, we believe that customer satisfaction should be a form of professional service, not a goal. To be able to determine the strategies that will reveal the design and application principles that will allow the customers' equity to be used in the most efficient way in the related projects in the new period.
Corporate Development: To maximize customer satisfaction with the project groups formed among Diem employees and to contribute to the corporate development of Diem.
Satisfaction: As of 2020, when our digital transformation accelerates, we will initiate the steps and the use of programs that will take Diem to the next level. We will continue our efforts to take our customer satisfaction targets to the next level in our project and implementation services.
PUZZLE WORKPLACE MODEL IN SERVICE
"The pandemic has also shown us that it's not about where employees sit or what they do, but about the experiences they need to have and share," said C. Melih Şamlı, adding that customizing the puzzle workplace model will help you tailor the framework to your unique circumstances.